Access to and use of our services are strictly reserved for individuals who have reached the age of 18. Opening an account by a minor is an illegal act. We carry out systematic identity verification checks to ensure compliance with this rule. We also invite parents to use filtering software to prevent unauthorized access to gambling sites on shared devices.
Gambling should remain an enjoyable pastime. We advise all our users to adopt the following principles:
Only play with money you can afford to lose.
Never consider gambling as a solution to financial problems or a source of income.
Regularly monitor the time and money spent on the platform.
Do not try to recover losses by compulsively increasing bets.
Avoid playing if you are under the influence of alcohol, medication, or if you are in a vulnerable emotional state.
To help you maintain control, we offer a series of preventive tools that can be configured directly from your account:
You can set daily, weekly, or monthly limits on the maximum amount you can deposit or lose. Any request to increase limits will be subject to a reflection period to avoid impulsive decisions.
We allow you to configure time reminders (reality checks) that will notify you of the duration of your active session, giving you the option to stop or continue playing consciously.
If you wish to take a short break, you can temporarily block access to your account for periods ranging from 24 hours to several weeks. During this period, you will not be able to make deposits or play.
If you believe that gambling is having a negative impact on your life, you can request permanent or long-term self-exclusion. Once activated, this measure cannot be revoked for the established duration, and we will take measures to prevent you from opening new accounts. Alternatively, you can proceed with standard account closure at any time.
Pay attention to the following warning signs:
Neglecting family, work, or daily responsibilities to play.
Lying about the amount of time and money spent.
Feeling anxious, irritable, or depressed when unable to access the platform.
Taking out loans to finance gaming sessions.
If you recognize yourself in any of these behaviors, we suggest you immediately suspend your activity.
If you believe you need help, we encourage you to seek professional support. There are numerous independent organizations in Italy specializing in counseling and recovery from gambling addiction, offering free and confidential assistance. For technical support on our limitation tools, contact robycasino_support@gmail.com.
Our staff is trained to recognize potential signs of problem gambling and to interact sensitively and effectively with users at risk. We constantly update our internal procedures to ensure the highest standards of protection.
This policy is periodically reviewed to ensure its effectiveness and compliance with industry best practices.